Can't login Solibri Office; 'Unable to checkout a license, You are not authorized'

[janlang08]

I cannot log in while there are still floating licenses available to which I have been added (assigned). How is it possible that I am not authorized then?

Do any of you recognize this?

[Alex.J]

I had the same the other day, support had to do something on my account…

[Hartwig]

I’ve seen this after update to 24.9. We had to activate this version in the Solution Center. There was only 24.5 selected.

[Alex.J]

@Hartwig this is usually the reason when getting “you are not assigned a license” I think.
Anyway, this wasn’t the reason in my case (I had already checked it).

[Ricardo]

I had the same problem with my own account last friday. It turned out to be a problem that you can’t solve yourself, so you have to contact customer support.

[jacob.wangara]

Hello @janlang08 please send us a support request and share the email address you are login in with and also the log files from the path below;
C:\Program Files\Solibri\SOLIBRI\log
Thank you.