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Solibri Start-up failed?

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  • J Offline
    J Offline
    janlang08
    wrote on last edited by
    #1

    Solibri Office can’t start because of this thread:
    500 Internal Server Error; ‘Unexpected error during processing’.
    c0669621-3f08-455b-89dd-c3cd59e6996e-image.png

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    0
    • tonigyllenbergT Offline
      tonigyllenbergT Offline
      tonigyllenberg Solibrians
      wrote on last edited by
      #9

      We have now recovered from the licensing outage. You should now have access to Solibri Office and SSC. Please let us know in case you still encounter issues.

      A 1 Reply Last reply
      1
      • A Offline
        A Offline
        alex4omnicon
        wrote on last edited by alex4omnicon
        #2

        same here.
        unable to reach the support…

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        0
        • tonigyllenbergT Offline
          tonigyllenbergT Offline
          tonigyllenberg Solibrians
          wrote on last edited by
          #3

          Apologies for the inconvenience, we are assessing the issue as we speak, and will report back as soon as we have more knowledge on the matter.

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          0
          • C Offline
            C Offline
            christiankirk
            wrote on last edited by
            #4

            Having the same problem here.

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            0
            • W Offline
              W Offline
              Wout Rood
              wrote on last edited by
              #5

              here also the same problem.

              1 Reply Last reply
              0
              • R Offline
                R Offline
                Ronald van Emst
                wrote on last edited by
                #6

                Same here.

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                0
                • L Offline
                  L Offline
                  lraimo
                  wrote on last edited by
                  #7

                  Same here.

                  1 Reply Last reply
                  0
                  • tonigyllenbergT Offline
                    tonigyllenbergT Offline
                    tonigyllenberg Solibrians
                    wrote on last edited by
                    #8

                    As a minor update on the matter, we have identified where the issue stems from, and are working with our licensing provider on a solution at this moment. I’ll update here as soon as we have a solution.

                    1 Reply Last reply
                    1
                    • tonigyllenbergT Offline
                      tonigyllenbergT Offline
                      tonigyllenberg Solibrians
                      wrote on last edited by
                      #9

                      We have now recovered from the licensing outage. You should now have access to Solibri Office and SSC. Please let us know in case you still encounter issues.

                      A 1 Reply Last reply
                      1
                      • RicardoR Offline
                        RicardoR Offline
                        Ricardo
                        wrote on last edited by
                        #10

                        Looks like it is back working for us. 👍

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                        0
                        • W Offline
                          W Offline
                          Wout Rood
                          wrote on last edited by
                          #11

                          It is working again 🙂

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                          0
                          • A Offline
                            A Offline
                            alex4omnicon
                            replied to tonigyllenberg on last edited by
                            #12

                            @tonigyllenberg Thank you, it’s working again 🙂

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                            • EricE Eric marked this topic as a question on
                            • EricE Eric has marked this topic as solved on

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