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Unable to start Solibri

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  • JMannJ Offline
    JMannJ Offline
    JMann
    wrote on last edited by
    #1

    Hello everyone,

    What is behind this error message?

    401 Unauthorized on GET request for “https://api.solibri.com/configuration”: “Client info not found”!

    Any help would be greatly appreciated.

    image.png

    COMPENDIUM BIM + Kybernetik
    https://www.linkedin.com/company/compendium-bim-kybernetik/

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    • AnilA Offline
      AnilA Offline
      Anil Solibrians
      wrote on last edited by
      #2

      Hi @JMann , please delete .solibri folders (note the dot) from the path C:\Users<username> and re-launch Solibri. If the issue still persists, please send the log folder to [email protected] after zipping it. The log folder can be found on the installation folder i.e C:\Program Files\Solibri\SOLIBRI.

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