MacOS 26.2 /Mac mini M4 - exporting PDF reports causes Solibri to freeze

eh_noreger

Hi,

When trying to export PDF reports from Solibri on a Mac mini M4 running macOS Tahoe 26.2, Solibri freezes, and the progress bar in the bottom shows “Creating reports” but nothing is created.
I´ve tried several different fonts and character-sets in the report settings but I just can´t get it to work.
Exporting to any other format works just fine.

Any help is greatly appreciated!

Kind regards, Espen

Mac mini M4 16GB Ram
macOS Tahoe 26.2
Solibri Office 26.4.1.108:
License Type: Floating
Vendor: Solibri, Inc.
Patents: US 9,639,516 B2
Build Number: 26.4.1.108
Timestamp: 2026-04-21
Application Path: /Applications/Solibri/

Operating System: Mac OS X 26.2 x86_64
Java Version: 21.0.10 64-bit
Java Virtual Machine: OpenJDK 64-Bit Server VM 21.0.10+7-LTS
Java Max Memory: 8192M
Used Memory: 195M

Mode: Normal Mode
Display Adapter Vendor: Apple
Display Adapter: Apple M4
3D Interface: OpenGL
Supported OpenGL Version: 2.1 Metal - 90.5
Optimized Rendering: Not Supported*

tonigyllenberg

Hello!

Please report this to [email protected]

Remember to include your log files, we might be able to see what the root cause is by doing some digging.

Mario

@eh_noreger I don’t know if this is related, but we have a lot of support cases where we have to tell our customers that they need to change the character set in Solibri on macOS to Windows-1252 - after that, everything works again. I’m not sure if this setting will help with your problem, though—but it certainly can’t hurt to give it a try

I don’t know why this is the case or why this setting causes problems every time. Perhaps Solibri itself can help explain why this setting always has to be changed on Mac?

@tonigyllenberg Can you help me with this? Why do Mac users always have to change the character set in order to export a report?

eh_noreger

@tonigyllenberg Hi Toni. Thanks, I´ll do that.

eh_noreger

@Mario Hi Mario. Thanks for the tip! I tried it but unfortunately it didn´t work on my machine. Strange thing is that after changing the character set to Windows-1252 and saving the file, it reverts back to “Identity-H”. Anyway, I´ll send .smc and log files to support and see what they figure out.