.SMC file Read error
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Hello @Ricardo
Would you be able to send the log files to [email protected]? It would be beneficial to have the logs from the instance the project was last saved.
Kind regards,
Toni
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any results so far?
same the happened here!
Yesterday I have updated to 9.10.6.23 and got the same message.
I need urgent help because I need to file in a report until monday evening…I have installed ver. 9.10.0.129 and the same message is appearing. The newest Version of Solibri is not the case here.
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Hello @agroni,
Usually these problems are not related to the Solibri version which the user is trying to open the files with, i.e. the same error message will arise with any Solibri version. These problems are typically related to an issue during saving, as Jeroen pointed out. Would you also be able to provide logs from the time the file was last saved and send them to [email protected]?
Kind regards,
Toni on behalf of the Solibri team
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So
java.io.EOFException: Unexpected end of ZLIB input streamis an indication that part of the file is missing from the filesystem. It also usually means there is nothing that can be done to recover it, unless you have the backup functionality in use and that the backup file is not corrupted.
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@JeroenKoomen said in .SMC file Read error:
This looks like an End of File missing.
Propably the file was not saved completely.
Have a look at your back-up file. If that file is larger than the smc it is likely that it was not saved completely.This was indeed the case! Thanks. I changed the backup file to .SMC and that worked.
@tonigyllenberg said in .SMC file Read error:
Hello @Ricardo
Would you be able to send the log files to [email protected]? It would be beneficial to have the logs from the instance the project was last saved.
Kind regards,
Toni
Toni, unfortunately I can’t find a log-file in the folder where it should be located. Could it be possible that this file wasn’t made?
@agroni said in .SMC file Read error:
any results so far?
same the happened here!
Yesterday I have updated to 9.10.6.23 and got the same message.
I need urgent help because I need to file in a report until monday evening…I have installed ver. 9.10.0.129 and the same message is appearing. The newest Version of Solibri is not the case here.
Agroni, try changing the .BAK file to .SMC if that helps for you.
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Well, this is a total disaster…worse then CoronaVirus!
I have looked for my SMC backup file, but cannot find it in the original folder! Reasons??? Is it also stored somewhere else?
If I don’t find this backup file, I will loose only 6 days of work which might not be a lot… but… I will loose more then 70 documented issues!
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Dear @Solibrians,
more and more issues are appearing with this “new” phenomenon of not being able to open the previously saved files. This is not a strategy, that in my opinion Solibri should follow. Users will have tons of lost hours and if also maybe days if this will continue happening.I understand if a crash happens during working, that a software can report errors. In this case the user should have the possibility to restore his data from an autosave (which is requst to Solibri to introduce: see also Autosave and Backup by @Tamas-Kurucso). But a total No Go is the scenario where a user consciously saves the file, goes to sleep and the next day he gets an error… and he drops the mug with hot coffey on the floor from his shock.
Therefore in my opinion, the Software should not allow saving a file, that it is not going to be able to open the next day!
I hope you agree on this one with me… -
Hello!
We are aware of the issue and are currently looking into it. This is precisely reason we ask for log files to get as many details as possible, so that our developers can pinpoint the issue at hand as fast as possible.
We agree that this behaviour is not acceptable. Currently, it seems that these issues stem from problems during file saving, and we are considering adding an additional save check and/or error message in case of any problems with saving, which will prompt the user to save the file again.
Kind regards,
Toni on behalf of the Solibri team
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I also get this.
Attached my logs.runtime.log error.log gc.log output.log
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@JeroenKoomen said in .SMC file Read error:
I also get this.
Attached my logs.runtime.log error.log gc.log output.log
Maybe i was to quick… and this had to do with a slow network connection.
Copied to local and it opened… sorry to confuse you guys
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Hi, any progress in this topic? Same by me, from two backups one is also corrupted, so I have to repeat a lot of work. It is really annoying, in some cases it is not even possible to reconstruct, what have been done maybe several days before…
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The first time I’ve reported such a case was in october 2019…
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Hello!
We are currently working on a solution for this, which should be out in the next public release (9.10.8). The solution will improve the saving feature, and generally speaking, will check that the save has been fully completed. Please keep a look out for it in the release notes.
Kind regards,
Toni on behalf of the Solibri team
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Thanks, that would be great:)
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@tonigyllenberg said in .SMC file Read error:
The solution will improve the saving feature
Sounds promisin
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@tonigyllenberg said in .SMC file Read error:
which should be out in the next public release (9.10.8).
Hi Toni,
Sorry for being a pain in the a**, but may I know when this public release is going to be launched?Again today I got this error message with another project. I opened the backup file and Solibri has no clue about my created issues/slides. I have lost 54 slides in Solibri which I have uploaded yesterday into BIMcollab.!!!
Pffuhhhhh
AllesWirdGut Architecture
www.awg.at -
Hello!
The improvements for the saving feature have been published in the BETA release of 9.10.8, which is out today. Do note, that this will NOT have any effect on files which are already damaged or corrupted, however the fix is designed to prevent this from happening again.
Please check the release notes here
Kind regards,
Toni on behalf of the Solibri team
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