Solibri Shutting Down with no reason

BvanDalsum

Hi There,

Today Solibri has shut down several times on different occasions.
1 time during the checking precedure
1 time during refreshing an issue
and 1 time dooing absolutly nothing at all.

anybody an idea how this is possible and what to do to provent this

JMann

Same here – today is a massacre for our files and time. Shuts down while saving and the file is unfixable broken.

“1 time dooing absolutly nothing at all” – I feel this so bad.

Try to rent a licence for today. It is not saving you completely from shut downs, but it happens less often.

Graaf

Same here, Shuts down without reason or notification. several times a day.
can’t find specific reason, happens anytime.

yesterday it happened so many times i had to do my checks with other software to hit my deadline.

I’m running on Windows 11, can this be the problem??

JMann

I’m running on macOS Monterey 12.6, doesn’t seem to be the cause.

Ricardo

I have seen other posts, where is stated that Solibri does not support Windows 11. This can cause problems like Solibri crashing. We had that too with multiple people here. What you can do is try to run Solibri in compability mode for windows 8.

Why it takes so long to optimize Solibri for Windows 11 though, I don’t know…
I hope the tip above works for you.

Matti

If the Solibri crashes totally and sudden it could be issue with 3D graphics.
Sometimes it a hs_err_*.log file is written. If you find this kind of file at the solibri installation folder please send it to support.

Could you report in this topic which Graphics cards you are using with Solibri.
The card info can be seen in Solibri FIle->Help 3D Information

What could help:

Update graphics card driver
Change graphics used with Solibri in case your your laptop has two cards. This can be done usually in NVidia or AMD settings.
Try 3d sectioning heavily and see if this is causing the crash.

JSN

@Matti-Kannala

Crashes occuring more frequently than usual in the last days on various machines. Just now again during some rule testing, nothing special actually.

Sometimes it a hs_err_*.log file is written. If you find this kind of file at the solibri installation folder please send it to support.

Can’t locate that one but the ordinary log ends with the following lines, not sure if this is related and helps to track down the issue.

2022-09-22 13:29:02.704+0200 [Checking] INFO  c.s.s.p.c.actions.CheckDesignAction - Checking started
2022-09-22 13:29:03.188+0200 [ForkJoinPool-25-worker-3] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.188+0200 [ForkJoinPool-25-worker-3] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.274+0200 [ForkJoinPool-25-worker-3] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.274+0200 [ForkJoinPool-25-worker-3] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.849+0200 [ForkJoinPool-25-worker-4] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.849+0200 [ForkJoinPool-25-worker-4] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.937+0200 [ForkJoinPool-25-worker-4] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:03.937+0200 [ForkJoinPool-25-worker-4] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:07.635+0200 [ForkJoinPool-25-worker-5] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:07.635+0200 [ForkJoinPool-25-worker-5] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:07.753+0200 [ForkJoinPool-25-worker-5] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:07.753+0200 [ForkJoinPool-25-worker-5] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ConstructionTypesFromAgreedListConstraint can't find resource string for key: par.DEFAULT_VALUE
2022-09-22 13:29:10.282+0200 [ForkJoinPool-25-worker-4] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ModelComparisonRule can't find resource string for key: rpReport.DEFAULT_VALUE
2022-09-22 13:29:10.282+0200 [ForkJoinPool-25-worker-4] ERROR com.solibri.sae.greenox.Constraint - com.solibri.constraints.construction.ModelComparisonRule can't find resource string for key: rpReport.DEFAULT_VALUE

Sander E

Same problem here.

Crashes many times for no reason.

Windows 11
Processor: 11th Gen Intel Core i7-11850H @ 2.50GHz 2.50 GHz
RAM-geheugen: 32,0 GB (31,7 GB beschikbaar)
Type systeem: 64-bits besturingssysteem, x64-processor
Videocard: Nvidia RTX A3000

Matti

@sander-Eikelboom

Try to run Solibri using the integrated Intel Graphics. Should be possible from NVIDIA settings.
Please report if that helps.

Ricardo

@Matti-Kannala

I have something to add to that. I have noticed that in windows 11 this setting is not always enough to let the computer use it’s dedicated GPU…
There is a second place in Windows where I also needed to change the settings for some of our laptops. It’s under; settings -> System -> monitor -> graphics.

For your programs that need to use the dedicated GPU, set the settings to ‘high performance’.

A tip to check which GPU is used by a program: CTRL + SHIFT + ESC --> In the processes tab you will see GPU 0 and GPU 1 next to the processes. In the performance tab you can see which number is your dedicated or integrated GPU.

If I could only go back to W10

Graaf

After numerous sudden shut downs I run Solibri with the compatibility modes.
Right click the Solibri icon, click on the compatibility tab and chose windows 8

Now Solibri works fine, no more shutdowns without explanations and save.

Compatibility mode.png

Mvandenbrink

Another thing to check are your windows error logs.
Over here we noticed our new security client (antivirus, firewall etc.) SentinelOne was a cause of some of the random crashes. After whitelisting the Solibri application, it’s application folders and Solibri’s connections (https://help.solibri.com/hc/en-us/articles/1500005246021-Firewall-Settings) the random errors reduced a lot.

Ricardo

@Graaf

I forgot about that one, but it was mentioned in january of this year that they don’t officially support Windows 11:

https://society.solibri.com/topic/1710/windows-11-and-solibri/6?_=1667998461934

I haven’t heard a lot about supporting it since then.