BCF Live Connector not connecting

[build effects]

Hey everyone,

I am trying to connect to bimcollab through the live connector on solibri and it won´t connect, even if I connect successfully with name and pw with the right bimcollab-plattform.

This happens with all the projects that I have (all using bimcollab) and it is not working since yesterday.

I also already removed and re-added the server, but that is also not helping.

What can I do? Thx

[Harmen Jorritsma]

@build-effects
Use https: not http.
Try to set Googel Chrome for standard browser, restart te computer and try again.
To verify on BIM Collab there has to open a internet pages, where verify that you are youy in BIm collab.
Also look at te firewall if Solibri has rights.

[build effects]

Thank you for your quick answer

Chrome is already my standard browser and I already have the https…Also, when I click on the “verify” the bimcollab-page opens and I can log in, but in the end I still can´t connect on solibri

[build effects]

[Harmen Jorritsma]

@build-effects

Oke, sorry i can’t help u.
This is strange.

Maybe a fress instal of Solibri helps?

[Ricardo]

I contacted BIMcollab because we have the same problem. Their response was this;

This problem occurs with Solibri version 9.12.
Please update to Solibri version 9.13 to resolve the problem.

We just created an article to inform users via our helpcenter and we will keep this updated in case we have new information.
https://helpcenter.bimcollab.com/portal/en/kb/articles/projects-not-available-in-solibri-bcf-live-connector-9-12
Projects not available in Solibri BCF live connector (9.12)

The solution looks simple, but it’s not. We can’t use 9.13 because it freezes a lot with bigger models.

So I feel quite ‘stuck’ at the moment…

[Pasi Paasiala]

@Ricardo How does 9.13 freeze. Could you share a model or create a video to show what happens?

[hkringsKUBUS]

@Pasi-Paasiala could it be that the fix for the Dalux authentication problem (https://society.solibri.com/topic/2204/sync-status-bimcollab/12) is related to the project selection problem?
I noticed this fix was done around the time that the problems with BIMcollab started.

[JeroenKoomen]

@Pasi We have this also. Happens to me a lot when dragging section planes.

My colleagues say that this helps… https://society.solibri.com/topic/2179/my-3d-view-freeze?_=1676885107123

[Pasi Paasiala]

@hkringsKUBUS The project selection problem is fixed already in 9.13 and the fix to Dalux authentication is fixed in the next release, so they’re different fixes.

[Pasi Paasiala]

@hkringsKUBUS This could be worked around on Bimcollab side also by adding the foundation API versions endpoint. The content of the endpoint should be the same as the one with BCF-API versions endpoint.
For example, the BCF-API end point for us is: https://solibri.bimcollab.com/bcf/versions
And the corresponding Foundation API end point would be: https://solibri.bimcollab.com/foundation/versions

[hkringsKUBUS]

@Pasi-Paasiala said in BCF Live Connector not connecting:

This could be worked around on Bimcollab side also by adding the foundation API versions endpoint. The content of the endpoint should be the same as the one with BCF-API versions endpoint.
For example, the BCF-API end point for us is: https://solibri.bimcollab.com/bcf/versions
And the corresponding Foundation API end point would be: https://solibri.bimcollab.com/foundation/versions

Thank you Pasi, I’ve forwarded this to the BIMcollab developers.

[Pasi Paasiala]

@build-effects @JeroenKoomen @Harmen-Jorritsma @Ricardo @hkringsKUBUS

It seems that this is now working. Apparently Bimcollab is throwing and exception that version 9.12 can handle. Yesterday it threw an exception that 9.12 cannot handle, but 9.13 can.