Status - Open-Resolved

Robbert Evers

Hi guys,

We are having some problems with uploading a BCF into Solibri.
The issue has been marked as resolved, but it still has the label that it’s still ‘Open’! Status - Open-Resolved.png

tonigyllenberg

Hello @Robbert-Evers,

Could you provide some more information on the problems you are having?

What version of Solibri are you using, and what platform (Windows version/Mac version)
After changing the status to resolved, does e.g. leaving the layout and returning (or clicking on another issue) affect the value in the Issues list?
Does the problem appear only with this one specific BCF File, or is it easily reproducible? If it can be reproduced with e.g. a sample project, can you provide the steps to reproduce the problem?
Does the problem always appear with this file and this specific issue, or does e.g. closing and reopening Solibri have some effect?
Can you tell us more about the file in question, where does it originate from; is it created from another Solibri instance or from somewhere else?

If you can provide these details, and anything else which may stand out in this case, it would help us in determining what may be causing the problem. Of course, if it is possible to share the BCF file that would also speed up the investigation.

Kind regards,

Toni on behalf the Solibri team