Licensing issues

Patrick

Happens every time I try to launch.
Version 26.4.1.108

Matti

@Patrick try delete .solibri folder in your home directory and start Solibri again. Also send the contents of the log
“C:\Program Files\Solibri\SOLIBRI-26.4.1\log\runtime.log” to [email protected] or private message to me in society.solibri.com

Matti

@Patrick Try adding this line to “C:\Program Files\Solibri\SOLIBRI-26.4.1\Solibri.vmoptions”
-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT

Patrick

Tried all of the above, didn’t work, BUT now it started working again.

Patrick

And then it stopped again.

LeifHagen

Most of our users are on version 25.12.0.84, we have tried the steps as described without success. We get the same error message as Patrick. For me it happens every time, other users sometimes get a license. All our users are on standard online license. Have already shared logfiles with support.

LeifHagen

Any updates regarding this issue? @Solibrians

Patrick

Still here. Was mostly gone Friday, but appeared again today.

fmohus

Same error message here - Solibri Office 26.4.1.108. Persistent error, have tried uninstall and reinstall, same problem. Runtime log attached.

runtime.log

Matti

Could you test that you are able to load following certs:

https://api.solibri.com/cert
should give a page: MIIHBjCCBO6gAwIBAgIQD8dHLMPmUhK…

http://cacerts.digicert.com/GandiCert.crt (copy url to browser)
should download a crt file size around 2KB

fmohus

The first one returns a result as you indicate: MIIHBjCCBO6gAwIBAgIQD8dHLMPmUhKWlpzoDn25RDANBgkqhkiG9w0BAQsFA… etc…

The second one doesn’t return anything - just gives a timeout.

Matti

Try copy the second URL to browser

fmohus

Yep, 2kB file.

SigneLaksaa

@Matti - How’s it going with the investigation? We have a lot of people both in COWI and Multiconsult struggeling to open Solibri Office.

tonigyllenberg

@SigneLaksaa said in Licensing issues:

@Matti - How’s it going with the investigation? We have a lot of people both in COWI and Multiconsult struggeling to open Solibri Office.

We are investigating as we speak. Currently this seems to be very focused in Norway. We’ll report back here as soon as we have more information to share.

tonigyllenberg

Is there anyone here currently who would be able to connect with us in a call to help investigate directly while logging in?

SigneLaksaa

@tonigyllenberg you can call [email protected]

LeifHagen

@tonigyllenberg you can contact me: [email protected] or +4797561599

LeifHagen

@Matti

LeifHagen

@Matti First one gives me something like this: MIIHBjCCBO6gAwIBAgIQD8dHLMPmUhKWlpzoDn25RDANBgkqhkiG9w0BAQsFADA1MQswC