One user taking multiple licenses
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We had the same issue. But after 2hours the problem was automatically fixed.
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For us the issue is nof fixed yet!
Just checked the solution centre and I see the same thing happening…Only happens if a user account is used from different pc’s.
(because we work with virtual desktops this is possible)KR
Jeroen
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Hey @JeroenKoomen ,
sorry that it took some time to sort it out: Yes, in fact, with the new licensing a user can use Solibri in different machines as long as there are available licenses. Previously this was not possible - so it’s not a bug, but a feature.
Please let me know if there are any problems with this.
KR
Cornelius -
Hi @cpreidel for me personally it is a problem and not a feature.
But i do not know what other people think.
Is there a possibility to make this an option if you want this feature?
For example a setting in the admin of the slution centre if a user can obtain more than one licenses…KR
Jeroen Koomen
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@cpreidel nice pictute by the way
it is a bug
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Didn’t mean to prejudge your assessment. But just that I understand what exactly is your issue with the current design: is it some kind of lack of control over how many licenses are and remain borrowed? As I know there is currently no possibility to make this an option, but I will clarify this with R&D. Of course, we can think about a solution, if there is a clear downside
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I understand.
Downside for me is that users can log in from there pc and also from a VDI solution and then can take 2 different licenses.
Why would you want users to be able to take more than one license?
Kr
Jeroen
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One user might want to run a check on a model on one machine while working on another model on a second machine; but also an user might be working on a model at home and forgets to close Solibri before heading to the office. This is not an easy one: why would we limit a user to run several instances of Solibri as long as there are licenses available? But on the other hand one user would cause a denial of service accidentally to the other users in his pool. One option would be to allow account admins to release a license from any user, we need to discuss this with the team and find a solution that works for most of the posible use cases.
Since this is a change in the workflow I rather think of this as a bug than a feature.
Please bear with us while we find a solution. In the meanwhile, could we remind users to close their Solibri instances when they no longer need them in order to release the license?
Thanks,
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Jose -
Thx @Jose for your answer.
By the way my comment about the
was meant as a joke. Sorry if you and @cpreidel misunderstood For us this change is a small problem because we sometimes use project accounts that people can use on a specific project.
That way we are certain that there are allways licenses for every project available and can we limit the users per project.
(so they login with a project email address and not with a personal email address)With this change these project accounts can be used multiple times.
Hope you understand what I mean.KR
Jeroen
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@LeifHagen No, this is only available for the admins in the “User License Details”.
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Thanks @cpreidel for your quick reply and action!
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Hey @JeroenKoomen,
we investigated this issue and thought about the following solution: What about if we give the admins an option to set a timeout (optionally!) for Solibri desktop. This would release the license if the application is idle for some time. There would be a “please relog” window/button, that would activate the license again, if available, but the user wouldn’t need to restart Solibri.
What do you think? Would this solve the issue?
KR
Cornelius -
Hi Cornelius,
It would not solve my issue. But I understand your solution.
For me a solution would be if there is an option to allow / disallow a user taking multiple licenses.
Jeroen
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