BIM360 / ACC integration not working
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@Solibrians Can you please react! This is critical for our daily operation!
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We are looking into this and will try to get it fixed asap.
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Can we get an update? We are unable to update our models and this is effectig our daily operation!
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@JeroenKoomen
You can use de Autodesk desktop connector app to go to the BIM360 projects, and open the smc models.
But the use off de autodesk connector app is not very stabel. -
@Harmen-Jorritsma that is not a solution… the path is different per user.
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Update: We have identified that the problem is indeed about Autodesk changing their auth endpoints, and we had somehow completely missed information about this. We’ll find out later how that was possible. Anyway, fixing the problem requires making a hot fix release that we’re currently working on and will get released as soon as possible. We’re really sorry for the inconveniences the problem is causing in the meanwhile.
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@Sini-Aalto any idea when the hotfix will be released?
Will it take hours or days? -
@JeroenKoomen We are already working hard on it and hope to be able to provide you with the hotfix tomorrow at noon
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@Paul-Linder thx for the update!
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@JeroenKoomen
This mesage is what ik get form our IT deparment
Op dit moment doet de Solibri BIM360 integratie het wel weer. Het probleem is ontstaan doordat Autodesk sinds vandaag iets uit heeft gezet (Authentication V1) en kennelijk hadden we daarvoor in de plaats iets anders moeten gaan gebruiken (Authentication V2). Wat wel is is dat de communicatie vanuit Autodesk niet heel best is geweest en dat door deze actie niet alleen wij maar ook bij andere bedrijven dingen zijn omgevallen. Autodesk liep zelf kennelijk zelf ook tegen problemen aan en heeft het een en ander moeten terugdraaien waardoor het weer (tijdelijk) werkt. Geen idee wanneer ze nu van plan zijn datgene wat ze vandaag uit wilde zetten dan opnieuw uit gaan zetten. Die vraag heb ik alweer uitstaan. Morgen krijg ik ook nog een update vanuit Solibri. Ik hou jullie op de hoogte.This message is what I get from our IT department
At the moment, the Solibri BIM360 integration is working again. The problem arose because Autodesk has disabled something since today (Authentication V1) and apparently we should have used something else instead (Authentication V2). What is true is that communication from Autodesk has not been very good and that this action has caused things to fall apart not only for us but also at other companies. Autodesk itself apparently also encountered problems and had to reverse some things so that it works (temporarily) again. No idea when they plan to turn off what they wanted to turn off today again. I’ve had that question again. Tomorrow I will also receive an update from Solibri. I’ll keep you informed. -
Thx @Harmen-Jorritsma Bij ons werkt het ook weer…
It works for us again…
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@Eric is it still the plan on releasing a fix today?
It works for now… but would be nice to have the fix before 31-07-2024.
Friday is my last day before holiday… and otherwise the same things happens on the 31st but all the people that can fix it will be on holiday… -
@JeroenKoomen We will likely release a Beta version first, you’ll be able to validate (as well as other users) that the auth v2 works as expected, then a production release.
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@Eric Is in this beta version only the v2 authorisation active? Otherwise testing will be useless because until the 31st v1 authorisation is also possible…
When do you expect the beta? -
@JeroenKoomen the relevant fix in the Beta will be available as soon as possible, hopefully before the end of this week.
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Based on the further information we got from Autodesk, the changes related to the change of auth endpoints can be done only in the backend after all, so there’s no need for a hotfix release now. So no need for testing or version upgrade, the integration will continue working!
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@Sini-Aalto @Eric @Paul-Linder
Are you sure about this?
We made a case about this with Autodesk and this is the reaction we get:
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