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BIM360 / ACC integration not working

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  • Harmen JorritsmaH Offline
    Harmen JorritsmaH Offline
    Harmen Jorritsma
    wrote on last edited by Eric
    #13

    @JeroenKoomen
    This mesage is what ik get form our IT deparment
    Op dit moment doet de Solibri BIM360 integratie het wel weer. Het probleem is ontstaan doordat Autodesk sinds vandaag iets uit heeft gezet (Authentication V1) en kennelijk hadden we daarvoor in de plaats iets anders moeten gaan gebruiken (Authentication V2). Wat wel is is dat de communicatie vanuit Autodesk niet heel best is geweest en dat door deze actie niet alleen wij maar ook bij andere bedrijven dingen zijn omgevallen. Autodesk liep zelf kennelijk zelf ook tegen problemen aan en heeft het een en ander moeten terugdraaien waardoor het weer (tijdelijk) werkt. Geen idee wanneer ze nu van plan zijn datgene wat ze vandaag uit wilde zetten dan opnieuw uit gaan zetten. Die vraag heb ik alweer uitstaan. Morgen krijg ik ook nog een update vanuit Solibri. Ik hou jullie op de hoogte.

    This message is what I get from our IT department
    At the moment, the Solibri BIM360 integration is working again. The problem arose because Autodesk has disabled something since today (Authentication V1) and apparently we should have used something else instead (Authentication V2). What is true is that communication from Autodesk has not been very good and that this action has caused things to fall apart not only for us but also at other companies. Autodesk itself apparently also encountered problems and had to reverse some things so that it works (temporarily) again. No idea when they plan to turn off what they wanted to turn off today again. I’ve had that question again. Tomorrow I will also receive an update from Solibri. I’ll keep you informed.

    Met vriendelijke groet,
    Harmen Jorritsma

    BIM regisseur Van Wijnen Amsterdam
    Diemerhof 32 | 1112 XN Diemen | KvK 32129744

    020 -36 44 000 | 06-83 15 66 88 | LinkedIn | www.vanwijnen.nl
    Volg ons op Facebook en Twitter

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    • JeroenKoomenJ Offline
      JeroenKoomenJ Offline
      JeroenKoomen
      wrote on last edited by Eric
      #14

      Thx @Harmen-Jorritsma Bij ons werkt het ook weer…

      It works for us again…

      http://www.linkedin.com/in/koomenjeroen
      https://www.bimloket.nl/BIMbasisILS

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      • EricE Offline
        EricE Offline
        Eric
        wrote on last edited by
        #15

        The actual target date from Autodesk to switch to their new authentication is 31.07.2024. Please kindly report any issues here until then.
        As mentioned above, we’re preparing a release to support the new authentication, thank you.

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        • JeroenKoomenJ Offline
          JeroenKoomenJ Offline
          JeroenKoomen
          wrote on last edited by
          #16

          @Eric is it still the plan on releasing a fix today?
          It works for now… but would be nice to have the fix before 31-07-2024.
          Friday is my last day before holiday… and otherwise the same things happens on the 31st but all the people that can fix it will be on holiday…

          http://www.linkedin.com/in/koomenjeroen
          https://www.bimloket.nl/BIMbasisILS

          EricE 1 Reply Last reply
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          • EricE Offline
            EricE Offline
            Eric
            replied to JeroenKoomen on last edited by
            #17

            @JeroenKoomen We will likely release a Beta version first, you’ll be able to validate (as well as other users) that the auth v2 works as expected, then a production release.

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            • JeroenKoomenJ Offline
              JeroenKoomenJ Offline
              JeroenKoomen
              wrote on last edited by
              #18

              @Eric Is in this beta version only the v2 authorisation active? Otherwise testing will be useless because until the 31st v1 authorisation is also possible…
              When do you expect the beta?

              http://www.linkedin.com/in/koomenjeroen
              https://www.bimloket.nl/BIMbasisILS

              EricE 1 Reply Last reply
              0
              • EricE Offline
                EricE Offline
                Eric
                replied to JeroenKoomen on last edited by
                #19

                @JeroenKoomen the relevant fix in the Beta will be available as soon as possible, hopefully before the end of this week.

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                • Sini AaltoS Offline
                  Sini AaltoS Offline
                  Sini Aalto
                  wrote on last edited by
                  #20

                  Based on the further information we got from Autodesk, the changes related to the change of auth endpoints can be done only in the backend after all, so there’s no need for a hotfix release now. So no need for testing or version upgrade, the integration will continue working!

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                  • JeroenKoomenJ Offline
                    JeroenKoomenJ Offline
                    JeroenKoomen
                    wrote on last edited by
                    #21

                    @Sini-Aalto @Eric @Paul-Linder
                    Are you sure about this?
                    We made a case about this with Autodesk and this is the reaction we get:

                    image.png

                    http://www.linkedin.com/in/koomenjeroen
                    https://www.bimloket.nl/BIMbasisILS

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                    • C Offline
                      C Offline
                      calvin02
                      wrote on last edited by
                      #22

                      Pls try to uninstall the Solibri Apps on Autodesk Construction Cloud > Account Admin Page > Apps > My Apps > Solibri > uninstall
                      Then, try to install a Solibri Apps on Autodesk Construction Cloud again.

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                      • JeroenKoomenJ Offline
                        JeroenKoomenJ Offline
                        JeroenKoomen
                        wrote on last edited by
                        #23

                        @calvin02 why would i do that?

                        It is working right now, i am only afraid that on the 31st of July it won’t work because the the V1 Authentication will be terminated.

                        http://www.linkedin.com/in/koomenjeroen
                        https://www.bimloket.nl/BIMbasisILS

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                        0
                        • C Offline
                          C Offline
                          calvin02
                          wrote on last edited by
                          #24

                          I don’t know why but i have tried this method for other apps (e.g. BIMcollab, Revizto…) =]

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                          • Sini AaltoS Offline
                            Sini AaltoS Offline
                            Sini Aalto
                            wrote on last edited by
                            #25

                            @JeroenKoomen yes it should be ok: we got in contact with Autodesk and the change of endpoints is indeed happening. They added us to the list of customers that get extra time until the 31st of July. The reason why we don’t need to make a hotfix release is that contrary to the earlier information we had, the required changes can only be done in the backend, which doesn’t require a new release. We have already implemented the changes in the backend but it may take some time until they become effective i.e. when V2 endpoints are in use. There should anyway be much enough time for that to happen before the end of month. So everything should be fine but we’ll follow up the situation in case problems would arise.

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