Unable to configure BCF connector

EgilsB

Colleague of mine has encountered greyed out buttons in BCF Connector configuration under options stopping them from configuring connection to BCF Issue manager.

His peers with same hardware, OS and Solibri build don’t have this issue.

Screenshot to be attached when received.

W10 17134.1246
Solibri 9.10.5.18

EgilsB

Add Server… has no response

lasse.lindqvist

Hi. In order for us to solve this issue, we would need the application logs. Those can be sent to [email protected] and are usually found from C:\Program Files\Solibri\SOLIBRI\log

EgilsB

@lasse-lindqvist, many thanks, logs will come through soon.

Bram

One customer have the same issue - I can replicate if choosing Anywhere and go into settings, nothing happens when clicking “Add Server…”, back in Office it works fine.

Case sent to Support

Matti

Adding a server needs network connection to Solibri servers to retrieve the list of the BCF Servers.
It is possible that this is a networking problem. Lets see the logs.

rahul.sule

We looked into the logs from another instance but similar case and found that:

Anywhere starts in case of SSC connection errors
BCF Server cannot be retrieved from SSC in case of such a connection error
The connection error is HTTP 401 Unauthorized

It would be good to:

Test signing in to solution.solibri.com, to make sure there are no issues with the credentials

If that is successful, then:

Try removing the “.solibri” folder (located at C:\Users<user name>) and sign in again

Please try these out and let us know how it goes.