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.SMC file Read error

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  • RicardoR Offline
    RicardoR Offline
    Ricardo
    wrote on last edited by
    #1

    Hi,

    We get a read error on a .SMC file since this morning (on multiple machines). Does anybody knows why this is happening?

    e89fbdd3-e704-4131-b102-c22d809bcf1a-image.png

    ( also happens on a machine with the latest release 9.10.6.23)

    java.io.EOFException: Unexpected end of ZLIB input stream
    at java.util.zip.InflaterInputStream.fill(Unknown Source)
    at java.util.zip.InflaterInputStream.read(Unknown Source)
    at java.util.zip.ZipInputStream.read(Unknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read1(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at javax.swing.ProgressMonitorInputStream.read(Unknown Source)
    at java.io.ObjectInputStream$PeekInputStream.read(Unknown Source)
    at java.io.ObjectInputStream$BlockDataInputStream.read(Unknown Source)
    at java.io.ObjectInputStream$BlockDataInputStream.readFully(Unknown Source)
    at java.io.ObjectInputStream.readArray(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.access$800(Unknown Source)
    at java.io.ObjectInputStream$GetFieldImpl.readFields(Unknown Source)
    at java.io.ObjectInputStream.readFields(Unknown Source)
    at com.solibri.sae.redox.Property.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor28.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.readObject(Unknown Source)
    at java.util.ArrayList.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor29.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.access$800(Unknown Source)
    at java.io.ObjectInputStream$GetFieldImpl.readFields(Unknown Source)
    at java.io.ObjectInputStream.readFields(Unknown Source)
    at com.solibri.sae.redox.PropertySet.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor30.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.readObject(Unknown Source)
    at java.util.ArrayList.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor29.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.access$800(Unknown Source)
    at java.io.ObjectInputStream$GetFieldImpl.readFields(Unknown Source)
    at java.io.ObjectInputStream.readFields(Unknown Source)
    at com.solibri.sae.redox.PropertySet.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor30.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.access$800(Unknown Source)
    at java.io.ObjectInputStream$GetFieldImpl.readFields(Unknown Source)
    at java.io.ObjectInputStream.readFields(Unknown Source)
    at com.solibri.sae.redox.Entity.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor31.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.readArray(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.defaultReadFields(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.access$800(Unknown Source)
    at java.io.ObjectInputStream$GetFieldImpl.readFields(Unknown Source)
    at java.io.ObjectInputStream.readFields(Unknown Source)
    at com.solibri.sae.redox.Property.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor28.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.defaultReadFields(Unknown Source)
    at java.io.ObjectInputStream.defaultReadObject(Unknown Source)
    at com.solibri.sae.redox.Model$ClassNode.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.readArray(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.defaultReadFields(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.access$800(Unknown Source)
    at java.io.ObjectInputStream$GetFieldImpl.readFields(Unknown Source)
    at java.io.ObjectInputStream.readFields(Unknown Source)
    at com.solibri.sae.redox.Model.readObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor72.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at java.io.ObjectStreamClass.invokeReadObject(Unknown Source)
    at java.io.ObjectInputStream.readSerialData(Unknown Source)
    at java.io.ObjectInputStream.readOrdinaryObject(Unknown Source)
    at java.io.ObjectInputStream.readObject0(Unknown Source)
    at java.io.ObjectInputStream.readObject(Unknown Source)
    at com.solibri.sae.redox.Model.a(Unknown Source)
    at com.solibri.sae.redox.Model.openModel(Unknown Source)
    at com.solibri.sae.redox.Model.openModel(Unknown Source)
    at com.solibri.saf.plugins.modelhandling.actions.OpenModelAction.a(Unknown Source)
    at com.solibri.saf.plugins.modelhandling.actions.OpenModelAction.openModel(Unknown Source)
    at com.solibri.saf.plugins.modelhandling.actions.MultiModelOpenAction$a.construct(Unknown Source)
    at com.solibri.sae.ui.aj.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    1 Reply Last reply
    0
    • JeroenKoomenJ Offline
      JeroenKoomenJ Offline
      JeroenKoomen
      wrote on last edited by
      #2

      This looks like an End of File missing.

      Propably the file was not saved completely.
      Have a look at your back-up file. If that file is larger than the smc it is likely that it was not saved completely.

      http://www.linkedin.com/in/koomenjeroen
      https://www.bimloket.nl/BIMbasisILS

      RicardoR 1 Reply Last reply
      1
      • tonigyllenbergT Offline
        tonigyllenbergT Offline
        tonigyllenberg Solibrians
        wrote on last edited by
        #3

        Hello @Ricardo

        Would you be able to send the log files to [email protected]? It would be beneficial to have the logs from the instance the project was last saved.

        Kind regards,

        Toni

        1 Reply Last reply
        0
        • agroniA Offline
          agroniA Offline
          agroni
          wrote on last edited by agroni
          #4

          any results so far?

          same the happened here!
          Yesterday I have updated to 9.10.6.23 and got the same message.
          I need urgent help because I need to file in a report until monday evening…

          I have installed ver. 9.10.0.129 and the same message is appearing. The newest Version of Solibri is not the case here.

          AllesWirdGut Architecture
          www.awg.at

          1 Reply Last reply
          0
          • tonigyllenbergT Offline
            tonigyllenbergT Offline
            tonigyllenberg Solibrians
            wrote on last edited by
            #5

            Hello @agroni,

            Usually these problems are not related to the Solibri version which the user is trying to open the files with, i.e. the same error message will arise with any Solibri version. These problems are typically related to an issue during saving, as Jeroen pointed out. Would you also be able to provide logs from the time the file was last saved and send them to [email protected]?

            Kind regards,

            Toni on behalf of the Solibri team

            agroniA 1 Reply Last reply
            0
            • L Offline
              L Offline
              lasse.lindqvist
              wrote on last edited by
              #6

              So

              java.io.EOFException: Unexpected end of ZLIB input stream

              is an indication that part of the file is missing from the filesystem. It also usually means there is nothing that can be done to recover it, unless you have the backup functionality in use and that the backup file is not corrupted.

              1 Reply Last reply
              0
              • RicardoR Offline
                RicardoR Offline
                Ricardo
                replied to JeroenKoomen on last edited by
                #7

                @JeroenKoomen said in .SMC file Read error:

                This looks like an End of File missing.

                Propably the file was not saved completely.
                Have a look at your back-up file. If that file is larger than the smc it is likely that it was not saved completely.

                This was indeed the case! Thanks. I changed the backup file to .SMC and that worked.

                @tonigyllenberg said in .SMC file Read error:

                Hello @Ricardo

                Would you be able to send the log files to [email protected]? It would be beneficial to have the logs from the instance the project was last saved.

                Kind regards,

                Toni

                Toni, unfortunately I can’t find a log-file in the folder where it should be located. Could it be possible that this file wasn’t made?

                @agroni said in .SMC file Read error:

                any results so far?

                same the happened here!
                Yesterday I have updated to 9.10.6.23 and got the same message.
                I need urgent help because I need to file in a report until monday evening…

                I have installed ver. 9.10.0.129 and the same message is appearing. The newest Version of Solibri is not the case here.

                Agroni, try changing the .BAK file to .SMC if that helps for you.

                1 Reply Last reply
                0
                • agroniA Offline
                  agroniA Offline
                  agroni
                  replied to tonigyllenberg on last edited by
                  #8

                  Well, this is a total disaster…worse then CoronaVirus!
                  I have looked for my SMC backup file, but cannot find it in the original folder! Reasons??? Is it also stored somewhere else?
                  If I don’t find this backup file, I will loose only 6 days of work which might not be a lot… but… I will loose more then 70 documented issues! 😕

                  AllesWirdGut Architecture
                  www.awg.at

                  1 Reply Last reply
                  0
                  • agroniA Offline
                    agroniA Offline
                    agroni
                    wrote on last edited by
                    #9

                    btw… where can I find the log files?

                    AllesWirdGut Architecture
                    www.awg.at

                    V 1 Reply Last reply
                    0
                    • V Offline
                      V Offline
                      vasu
                      replied to agroni on last edited by
                      #10

                      @agroni you can find log files under solibri installation folder.

                      Windows: C:\Program Files\Solibri\SOLIBRI\log
                      Mac: /Applications/Solibri/log

                      1 Reply Last reply
                      0
                      • JSNJ Offline
                        JSNJ Offline
                        JSN
                        wrote on last edited by
                        #11

                        The same just happend here to a file today too, I have never had this issue before and therefore really doubt that this accumulated occurence of this problem right now is just a coincidence …

                        28ea226b-32f6-479e-8f37-56184df66755-image.png

                        1 Reply Last reply
                        0
                        • agroniA Offline
                          agroniA Offline
                          agroni
                          wrote on last edited by
                          #12

                          Dear @Solibrians,
                          more and more issues are appearing with this “new” phenomenon of not being able to open the previously saved files. This is not a strategy, that in my opinion Solibri should follow. Users will have tons of lost hours and if also maybe days if this will continue happening.

                          I understand if a crash happens during working, that a software can report errors. In this case the user should have the possibility to restore his data from an autosave (which is requst to Solibri to introduce: see also Autosave and Backup by @Tamas-Kurucso). But a total No Go is the scenario where a user consciously saves the file, goes to sleep and the next day he gets an error… and he drops the mug with hot coffey on the floor from his shock.

                          Therefore in my opinion, the Software should not allow saving a file, that it is not going to be able to open the next day!
                          I hope you agree on this one with me…

                          AllesWirdGut Architecture
                          www.awg.at

                          1 Reply Last reply
                          0
                          • tonigyllenbergT Offline
                            tonigyllenbergT Offline
                            tonigyllenberg Solibrians
                            wrote on last edited by
                            #13

                            Hello!

                            We are aware of the issue and are currently looking into it. This is precisely reason we ask for log files to get as many details as possible, so that our developers can pinpoint the issue at hand as fast as possible.

                            We agree that this behaviour is not acceptable. Currently, it seems that these issues stem from problems during file saving, and we are considering adding an additional save check and/or error message in case of any problems with saving, which will prompt the user to save the file again.

                            Kind regards,

                            Toni on behalf of the Solibri team

                            1 Reply Last reply
                            0
                            • JeroenKoomenJ Offline
                              JeroenKoomenJ Offline
                              JeroenKoomen
                              wrote on last edited by
                              #14

                              I also get this.

                              Attached my logs.runtime.log error.log gc.log output.log

                              http://www.linkedin.com/in/koomenjeroen
                              https://www.bimloket.nl/BIMbasisILS

                              JeroenKoomenJ 1 Reply Last reply
                              1
                              • JeroenKoomenJ Offline
                                JeroenKoomenJ Offline
                                JeroenKoomen
                                replied to JeroenKoomen on last edited by
                                #15

                                @JeroenKoomen said in .SMC file Read error:

                                I also get this.

                                Attached my logs.runtime.log error.log gc.log output.log

                                Maybe i was to quick… and this had to do with a slow network connection.
                                Copied to local and it opened… sorry to confuse you guys 🙂

                                http://www.linkedin.com/in/koomenjeroen
                                https://www.bimloket.nl/BIMbasisILS

                                1 Reply Last reply
                                0
                                • Tamas KurucsoT Offline
                                  Tamas KurucsoT Offline
                                  Tamas Kurucso
                                  wrote on last edited by
                                  #16

                                  Hi, any progress in this topic? Same by me, from two backups one is also corrupted, so I have to repeat a lot of work. It is really annoying, in some cases it is not even possible to reconstruct, what have been done maybe several days before…

                                  1 Reply Last reply
                                  0
                                  • Tamas KurucsoT Offline
                                    Tamas KurucsoT Offline
                                    Tamas Kurucso
                                    wrote on last edited by
                                    #17

                                    The first time I’ve reported such a case was in october 2019…

                                    1 Reply Last reply
                                    0
                                    • tonigyllenbergT Offline
                                      tonigyllenbergT Offline
                                      tonigyllenberg Solibrians
                                      wrote on last edited by
                                      #18

                                      Hello!

                                      We are currently working on a solution for this, which should be out in the next public release (9.10.8). The solution will improve the saving feature, and generally speaking, will check that the save has been fully completed. Please keep a look out for it in the release notes.

                                      Kind regards,

                                      Toni on behalf of the Solibri team

                                      agroniA 2 Replies Last reply
                                      1
                                      • Tamas KurucsoT Offline
                                        Tamas KurucsoT Offline
                                        Tamas Kurucso
                                        wrote on last edited by
                                        #19

                                        Thanks, that would be great:)

                                        1 Reply Last reply
                                        0
                                        • agroniA Offline
                                          agroniA Offline
                                          agroni
                                          replied to tonigyllenberg on last edited by agroni
                                          #20

                                          @tonigyllenberg said in .SMC file Read error:

                                          The solution will improve the saving feature

                                          Sounds promisin

                                          AllesWirdGut Architecture
                                          www.awg.at

                                          1 Reply Last reply
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