Solibri office won't start - (Java) Error during startup

Ricardo

Goodmorning,

Since this morning, myself and multiple colleagues have the problem that Solibri Office won’t start. It gives us the following error message:

After the error it starts in Anywhere
It happens on multiple different builds; 9.12.6.22, 9.12.1.9 and the newest 9.12.7.24.

@Solibrians do you know what this problem is and how we can fix it? (I have also mailed this to support, but this is kinda critical…)

tonigyllenberg

Hello all!

After the downtime event this morning, we are recovering slowly back to normal, and users are able to access both SSC and Solibri. Users might however get denials until the service health has been completely recovered. Please see this post on our website for more information on the case:

https://www.solibri.com/ssc-maintenance

Kind regards,
Toni on behalf of the Solibri team

Mario

We have the same Problem. Ist there a solution?

Ronald van Emst

same here!

can’t open solibri at all.

b.huijskes

We have the same issue.

Matti

We are sorry for any inconvenience this may have caused. Solibri is fixing the problem at the moment.

LeifHagen

Can you please inform us here as soon as the problem is fixed?

JSN

Same here, pretty bad timing …

HechtwieFisch

Jep we have the same problem -
good to know solibri is fixing it right now!
@Solibrians do you maybe have a approximately
estimate how long it will take ?

MaxCallaghan

Same here, happened to one of our other regions last month. Got IT checking to ensure our systems aren’t blocking the required ports. If it’s an issue on Solibri’s side, hopefully it can be resolved promptly.

tonigyllenberg

Hello all!

Please see the message below for more information.

Unscheduled maintenance break

We are currently doing some unscheduled maintenance that is affecting both Solibri Solution Center and using Solibri software. We have identified the possible issue and are working our hardest to resolve the situation as soon as possible.

We would highly appreciate, if you could please forward this information to the Solibri users in your organization.

We will update you immediately when the functionality is restored.

We apologize for any inconvenience caused.

Best regards,

Team Solibri

Ricardo

@tonigyllenberg said in Solibri office won't start - (Java) Error during startup:

Hello all!

Please see the message below for more information.

Unscheduled maintenance break

We are currently doing some unscheduled maintenance that is affecting both Solibri Solution Center and using Solibri software. We have identified the possible issue and are working our hardest to resolve the situation as soon as possible.

We would highly appreciate, if you could please forward this information to the Solibri users in your organization.

We will update you immediately when the functionality is restored.

We apologize for any inconvenience caused.

Best regards,

Team Solibri

FYI, this is the message that I now receive:

R.H.J

This is the one that I get. I guess they’re related since Solibri Office was working fine a few hours ago.

joukol

I’m getting an error while installing the latest update, does it have to do with the same issue?

I tried both updating and a clean install and neither worked.

JSN

Up and running again?

KarlF

@jsn office is up and running for me now. Have a go now.

M Groenewoud

Looks like there is a solution, Solibri is working again at our office

HechtwieFisch

yes works again here too! Thank you for fixing it Solibri!

Ricardo

Can confirm, it works again.

Thanks

tonigyllenberg

Hello all!

After the downtime event this morning, we are recovering slowly back to normal, and users are able to access both SSC and Solibri. Users might however get denials until the service health has been completely recovered. Please see this post on our website for more information on the case:

https://www.solibri.com/ssc-maintenance

Kind regards,
Toni on behalf of the Solibri team

Ricardo

@tonigyllenberg @Solibrians

We are having this issue again today, same error. We can’t use our office licences.

I hope that you can resolve this quickly…