.SMC file Read error
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Dear @Solibrians,
more and more issues are appearing with this “new” phenomenon of not being able to open the previously saved files. This is not a strategy, that in my opinion Solibri should follow. Users will have tons of lost hours and if also maybe days if this will continue happening.I understand if a crash happens during working, that a software can report errors. In this case the user should have the possibility to restore his data from an autosave (which is requst to Solibri to introduce: see also Autosave and Backup by @Tamas-Kurucso). But a total No Go is the scenario where a user consciously saves the file, goes to sleep and the next day he gets an error… and he drops the mug with hot coffey on the floor from his shock.
Therefore in my opinion, the Software should not allow saving a file, that it is not going to be able to open the next day!
I hope you agree on this one with me… -
Hello!
We are aware of the issue and are currently looking into it. This is precisely reason we ask for log files to get as many details as possible, so that our developers can pinpoint the issue at hand as fast as possible.
We agree that this behaviour is not acceptable. Currently, it seems that these issues stem from problems during file saving, and we are considering adding an additional save check and/or error message in case of any problems with saving, which will prompt the user to save the file again.
Kind regards,
Toni on behalf of the Solibri team
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I also get this.
Attached my logs.runtime.log error.log gc.log output.log
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@JeroenKoomen said in .SMC file Read error:
I also get this.
Attached my logs.runtime.log error.log gc.log output.log
Maybe i was to quick… and this had to do with a slow network connection.
Copied to local and it opened… sorry to confuse you guys
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Hi, any progress in this topic? Same by me, from two backups one is also corrupted, so I have to repeat a lot of work. It is really annoying, in some cases it is not even possible to reconstruct, what have been done maybe several days before…
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The first time I’ve reported such a case was in october 2019…
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Hello!
We are currently working on a solution for this, which should be out in the next public release (9.10.8). The solution will improve the saving feature, and generally speaking, will check that the save has been fully completed. Please keep a look out for it in the release notes.
Kind regards,
Toni on behalf of the Solibri team
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Thanks, that would be great:)
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@tonigyllenberg said in .SMC file Read error:
The solution will improve the saving feature
Sounds promisin
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@tonigyllenberg said in .SMC file Read error:
which should be out in the next public release (9.10.8).
Hi Toni,
Sorry for being a pain in the a**, but may I know when this public release is going to be launched?Again today I got this error message with another project. I opened the backup file and Solibri has no clue about my created issues/slides. I have lost 54 slides in Solibri which I have uploaded yesterday into BIMcollab.!!!
Pffuhhhhh
AllesWirdGut Architecture
www.awg.at -
Hello!
The improvements for the saving feature have been published in the BETA release of 9.10.8, which is out today. Do note, that this will NOT have any effect on files which are already damaged or corrupted, however the fix is designed to prevent this from happening again.
Please check the release notes here
Kind regards,
Toni on behalf of the Solibri team
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Am I really the only one facing this problem???
Today…again…I saved the file minutes ago and on reopen got the same message
5,5h of work is LOST!!!
Sorry, but this is getting boring and anoying! And the worst thing is that my backup is from 04.04. Why is there no backup from today???
Everything you see here cannot be opened! I have to start the project from ZERO since I don’t have any other backup data.
@Solibrians PLEASE HELP ME?!?!?!?!?!?
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Hello @agroni,
What version did you save the file with? Was this save created with the current BETA 9.10.8?
Also, can you tell us if you are saving the files locally or onto a network drive or somewhere else?
Kind regards,
Toni on behalf of the Solibri team
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We are currently looking to get 9.10.8 out publicly toward the end of this week or the beginning of next week, which will have the file saving improvements included. For the time being, I would suggest saving a local copy in addition to the office server (I know this is a pain but it can also be a lifesaver sometimes).
Kind regards,
Toni on behalf of the Solibri team
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@agroni said in .SMC file Read error:
@tonigyllenberg said in .SMC file Read error:
which should be out in the next public release (9.10.8).
Hi Toni,
Sorry for being a pain in the a**, but may I know when this public release is going to be launched?Again today I got this error message with another project. I opened the backup file and Solibri has no clue about my created issues/slides. I have lost 54 slides in Solibri which I have uploaded yesterday into BIMcollab.!!!
PffuhhhhhIf you have uploaded issues to BIMcollab, you can download them back to Solibri. In that sense, any work you have done for issues should not be lost.
(That is why I always tell people to upload their issues to BIMcollab on a daily basis).If you use a Solibri template, maybe a thing to try is to setup your project again. I don’t know if that is a lot of work in your case, but I would do it if I would keep losing save states on a particular .SMC…
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Hi @Ricardo
Yes, BIMcollab is one solution to have your issues stored at a “safe location”. This is what I also did in my previous crash of the file. Sadly this time it crashed during the creation of slides, therefore no backup.There is one problem though with this method. Your issues are in back in Solibri, but they are not connected anymore to the results, meaning you have to manualy check everything. Well, at least you can keep track of how many presentations you have done…
ending the day with a cold beer after this frustrating day…
cheers to you all
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