Startup Issue : java.security.cert.X509 error

[keithwilkinson]

I’m suddenly getting this error when I try to run Solibri Office - tried uninstalling and reinstalling the latest version but no dice… anyone got any ideas how to fix this? It still runs okay on other PCs in the office…

[Eric]

@celineman @keithwilkinson Glad to hear all is fine now!
We’re still investigating and so far the issue seems to point towards Cloudflare since this issue disappeared after they did a maintenance break earlier today, only for the UK.
Despite this, we apologise for the inconvenience.

[celineman]

I have had the same issue as well since Tuesday afternoon. I also tried uninstalling and reinstalling but it didn’t work.

[keithwilkinson]

Weirdly, I’m glad it’s not just me…

[celineman]

Are you still having this error this morning? I still have it…

[keithwilkinson]

Yes, the problem is still there. But not on all PCs.

[Matti]

Our support got similar error reports mostly from UK.
Are you using Mac or Windows?
Locating in UK?

[celineman]

I’m using Windows and I’m in the UK

[Matti]

In case of Windows, try adding this option to “C:\Program Files\Solibri\SOLIBRI\Solibri.vmoptions”

-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT

[Matti]

@celineman did you try that option?

[celineman]

Is it just simply adding that line to Solibri.vmoptions? and then run Solibri?
I did that but doesn’t work… @Matti-Kannala

[keithwilkinson]

@Matti-Kannala said in Startup Isse : java.security.cert.X509 error:

-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT

Hi, tried adding that here but no joy. I’m also UK-based and using Windows.

[Matti]

Just to check if you are having some firewall or similar that could affect:

1. Open https://api.solibri.com/ to you browser (Chrome)
2. Click the icon in front of the address bar
3. Click “Connection is Secure”
4. Click “Certifcate is valid” (In Edge browser there is a Certificate icon instead)
5. Check that certifcate matches: Cloudflare, Inc. and public key 80d1db0dd47ad24ac24c05fe19273a1a4b39977563a3f9a69ae970b53a1b44fa

[celineman]

This is what I got @Matti-Kannala

[keithwilkinson]

@Matti-Kannala

That all seems to match here.

[Matti]

@keithwilkinson said in Startup Isse : java.security.cert.X509 error:

That all seems to match here.

Was this from a PC where the Solibri is not starting?

[keithwilkinson]

@Matti-Kannala Yes, this is the machine were Solibri isn’t starting.

[Matti]

@celineman said in Startup Isse : java.security.cert.X509 error:

This is what I got

1. Open https://api.solibri.com/ to you browser (Chrome)
2. Click the icon in front of the address bar
3. Click “Connection is Secure”
4. Click “Certifcate is valid” (In Edge browser there is a Certificate icon instead)

In that page:

1. Click the Details:
2. Click Export… and save the cert to local disk
3. Click Windows key
4. Type “CMD”
5. Right Click the Command Prompt icon appearing
6. Click “Run as Administrator”
7. Run command
   “C:\Program Files\Solibri\SOLIBRI\jre\bin\keytool.exe” -import -noprompt -cacerts -alias api.solibri.com -file “<path to the file exported file>”
8. Type “changeit”

[celineman]

I don’t know why I can’t type in “changeit” @Matti-Kannala

[keithwilkinson]

@Matti-Kannala Tried this along with a couple of other suggestions from tech support but still the same issue.

[keithwilkinson]

any other ideas on this?