Startup Issue : java.security.cert.X509 error

[Matti]

Our support got similar error reports mostly from UK.
Are you using Mac or Windows?
Locating in UK?

[celineman]

I’m using Windows and I’m in the UK

[Matti]

In case of Windows, try adding this option to “C:\Program Files\Solibri\SOLIBRI\Solibri.vmoptions”

-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT

[Matti]

@celineman did you try that option?

[celineman]

Is it just simply adding that line to Solibri.vmoptions? and then run Solibri?
I did that but doesn’t work… @Matti-Kannala

[keithwilkinson]

@Matti-Kannala said in Startup Isse : java.security.cert.X509 error:

-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT

Hi, tried adding that here but no joy. I’m also UK-based and using Windows.

[Matti]

Just to check if you are having some firewall or similar that could affect:

1. Open https://api.solibri.com/ to you browser (Chrome)
2. Click the icon in front of the address bar
3. Click “Connection is Secure”
4. Click “Certifcate is valid” (In Edge browser there is a Certificate icon instead)
5. Check that certifcate matches: Cloudflare, Inc. and public key 80d1db0dd47ad24ac24c05fe19273a1a4b39977563a3f9a69ae970b53a1b44fa

[celineman]

This is what I got @Matti-Kannala

[keithwilkinson]

@Matti-Kannala

That all seems to match here.

[Matti]

@keithwilkinson said in Startup Isse : java.security.cert.X509 error:

That all seems to match here.

Was this from a PC where the Solibri is not starting?

[keithwilkinson]

@Matti-Kannala Yes, this is the machine were Solibri isn’t starting.

[Matti]

@celineman said in Startup Isse : java.security.cert.X509 error:

This is what I got

1. Open https://api.solibri.com/ to you browser (Chrome)
2. Click the icon in front of the address bar
3. Click “Connection is Secure”
4. Click “Certifcate is valid” (In Edge browser there is a Certificate icon instead)

In that page:

1. Click the Details:
2. Click Export… and save the cert to local disk
3. Click Windows key
4. Type “CMD”
5. Right Click the Command Prompt icon appearing
6. Click “Run as Administrator”
7. Run command
   “C:\Program Files\Solibri\SOLIBRI\jre\bin\keytool.exe” -import -noprompt -cacerts -alias api.solibri.com -file “<path to the file exported file>”
8. Type “changeit”

[celineman]

I don’t know why I can’t type in “changeit” @Matti-Kannala

[keithwilkinson]

@Matti-Kannala Tried this along with a couple of other suggestions from tech support but still the same issue.

[keithwilkinson]

any other ideas on this?

[Eric]

@celineman @keithwilkinson Are you still facing this issue?
We received information that other users don’t face the problem anymore.
could you please confirm you can log in and successfully launch and use Solibri?
Thanks in advance!

[celineman]

I can launch Solibri Office now

[keithwilkinson]

Same here - mysteriously working again. Any indication as to the cause?

[Eric]

@celineman @keithwilkinson Glad to hear all is fine now!
We’re still investigating and so far the issue seems to point towards Cloudflare since this issue disappeared after they did a maintenance break earlier today, only for the UK.
Despite this, we apologise for the inconvenience.

[keithwilkinson]

no worries, that would make sense. Thanks for the update.