Licensing issues
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Hello all,
As an update on this, investigations on the matter until now have shown that:
- For some users the connection to cacerts.digicert.com is blocked.
- Allowing outbound HTTP/80 to cacerts.digicert.com should fix the problem.
- Connection can be tested by Windows PowerShell command:
Test-NetConnection cacerts.digicert.com -Port 80
We still do not have information on why the connection is all of a sudden blocked for many Norwegian customers. We are continuing to investigate with our certificate provider and will keep you informed as soon as we have more information to share. We apologize for the inconvenience.
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Windows PowerShell command: Test-NetConnection cacerts.digicert.com -Port 80 returned TcpTestSucceeded : True. …But the problem remains unfortunately…
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@fmohus
Because the Test-NetConnection succeeded,Try delete .solibri folder in your home directory and start Solibri again
Try adding this line to “C:\Program Files\Solibri\SOLIBRI-26.4.1\Solibri.vmoptions”
-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT -
@Patrick said in Licensing issues:
@Matti Worked for me, once, then it suddenly stopped working again.
Do you have two versions of Solibri installed? Are the both versions behaving the same way (not starting)?
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@Matti I tried the following:
(1) Deleted the folder c:/brukere/fm/.solibri (“brukere”=users in Norwegian Windows version)
(2) Tried to start Solibri - Browser says “You’re logged in” but Solibri still has the same problem
(3) Added -Djavax.net.ssl.trustStoreType=WINDOWS-ROOT to folder C:\Program Files\Solibri\SOLIBRI\Solibri.vmoptions (REMARK: The folder name by me is just “SOLIBRI”, not “SOLIBRI-26.4.1”, does this matter??
(4) Started Solibri again - same problem
(5) Did BOTH point (1) and (3) again, and then started Solibri - still same problem.Screenshots:
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@fmohus said in Licensing issues:
Solibri Office works again at login this morning.
@fmohus, thanks for sharing. How about @Patrick @SigneLaksaa @LeifHagen ?
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Problem today as well…
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You can try following workaround:
Solibri installation has a certificate store file. I imported the Digicert certificate into that.
- Take a backup of this file “C:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacerts”
- Replace the file with the one that is inside the attached zip
- Start Solibri
cacerts.zip
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@Matti said in Licensing issues:
You can try following workaround:
Solibri installation has a certificate store file. I imported the Digicert certificate into that.
- Take a backup of this file “C:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacerts”
- Replace the file with the one that is inside the attached zip
- Start Solibri
cacerts.zip
Tested now, still no license
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Hello all!
As an update on the situation: Based on the current understanding, the issue seems to be related to Akamai datacenter. This explains why the situation is limited to Norway.
For the time being, in order to regain access to Solibri, have your network or system administrator add a static A record on your corporate internal DNS server:
Hostname: cacerts.digicert.com
IP Address: 23.218.216.34 -
@LeifHagen said in Licensing issues:
Please inform us when there is a permanent fix for this issue as we wish to roll back the static IP when possible
We will make sure to do so. We are awaiting more information from the data center on when the issue is resolved.
Kind regards,
Toni
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