Licensing issues
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@Matti I tried the following:
(1) Deleted the folder c:/brukere/fm/.solibri (âbrukereâ=users in Norwegian Windows version)
(2) Tried to start Solibri - Browser says âYouâre logged inâ but Solibri still has the same problem
(3) Added -Djavax.net.ssl.trustStoreType=WINDOWS-ROOT to folder C:\Program Files\Solibri\SOLIBRI\Solibri.vmoptions (REMARK: The folder name by me is just âSOLIBRIâ, not âSOLIBRI-26.4.1â, does this matter??
(4) Started Solibri again - same problem
(5) Did BOTH point (1) and (3) again, and then started Solibri - still same problem.Screenshots:
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@fmohus said in Licensing issues:
Solibri Office works again at login this morning.
@fmohus, thanks for sharing. How about @Patrick @SigneLaksaa @LeifHagen ?
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Problem today as wellâŠ
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You can try following workaround:
Solibri installation has a certificate store file. I imported the Digicert certificate into that.
- Take a backup of this file âC:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacertsâ
- Replace the file with the one that is inside the attached zip
- Start Solibri
cacerts.zip
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@Matti said in Licensing issues:
You can try following workaround:
Solibri installation has a certificate store file. I imported the Digicert certificate into that.
- Take a backup of this file âC:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacertsâ
- Replace the file with the one that is inside the attached zip
- Start Solibri
cacerts.zip
Tested now, still no license
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Hello all!
As an update on the situation: Based on the current understanding, the issue seems to be related to Akamai datacenter. This explains why the situation is limited to Norway.
For the time being, in order to regain access to Solibri, have your network or system administrator add a static A record on your corporate internal DNS server:
Hostname: cacerts.digicert.com
IP Address: 23.218.216.34 -
@LeifHagen said in Licensing issues:
Please inform us when there is a permanent fix for this issue as we wish to roll back the static IP when possible
We will make sure to do so. We are awaiting more information from the data center on when the issue is resolved.
Kind regards,
Toni
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@Patrick said in Licensing issues:
Tried 25.12, so far no issues. FYI.
Never mind, still there.Yes, the issue with the data center is still ongoing. We are in contact with them however there is so far no updates.
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Hi! I work in IT support in Sweco, and wanted to share a âquick fixâ
If you go to C:\Windows\System32\drivers\etcYou will see a file called hosts. If you open it and paste this line at the end of it:
23.218.216.34 cacerts.digicert.com
This will solve the problem on the affected computer.This will require admin rights. If it doesnât work for you, open the file and make sure that saving worked properly. You canât just hit ctrl+S in a protected file.
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Hello everyone,
We are pleased to inform you that this issue has been resolved in our upcoming release, version 26.6.0, coming out next tuesday.
The root cause of the disruption was traced to a third-party data center dependency. As we have not received a resolution or clear timeline from the provider, we have taken steps on our side to eliminate this dependency entirely.
With version 26.6.0, the required certificate is now included directly in the Solibri installation package, and we will remove the need for any external connection to a third-party certificate service, which will prevent similar issues going forward.
Once you upgrade to version 26.6.0, no additional configuration or workarounds will be needed. For those of you still working with 25.12.X or 26.4.X versions, we are working to provide a patch for those as well.
Thank you for your patience while we worked to resolve this.
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