Licensing issues

fmohus

Solibri Office works again at login this morning.

Matti

@fmohus said in Licensing issues:

Solibri Office works again at login this morning.

@fmohus, thanks for sharing. How about @Patrick @SigneLaksaa @LeifHagen ?

fmohus

@Matti Do you have a few words about what fixed it? Something to do with certificate provider in Norway?

LeifHagen

We still have the same issues

SigneLaksaa

Problem today as well…

fmohus

UPDATE: Still seems unstable, the next login failed here as well.

Matti

You can try following workaround:

Solibri installation has a certificate store file. I imported the Digicert certificate into that.

Take a backup of this file “C:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacerts”
Replace the file with the one that is inside the attached zip
Start Solibri
cacerts.zip

LeifHagen

@Matti said in Licensing issues:

You can try following workaround:

Solibri installation has a certificate store file. I imported the Digicert certificate into that.

Take a backup of this file “C:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacerts”

Replace the file with the one that is inside the attached zip

Start Solibri
cacerts.zip

Tested now, still no license

tonigyllenberg

Hello all!

As an update on the situation: Based on the current understanding, the issue seems to be related to Akamai datacenter. This explains why the situation is limited to Norway.

For the time being, in order to regain access to Solibri, have your network or system administrator add a static A record on your corporate internal DNS server:

Hostname: cacerts.digicert.com
IP Address: 23.218.216.34

LeifHagen

Please inform us when there is a permanent fix for this issue as we wish to roll back the static IP when possible

tonigyllenberg

@LeifHagen said in Licensing issues:

Please inform us when there is a permanent fix for this issue as we wish to roll back the static IP when possible

We will make sure to do so. We are awaiting more information from the data center on when the issue is resolved.

Kind regards,

Toni

Patrick

~~Tried 25.12, so far no issues. FYI.~~
Never mind, still there.

tonigyllenberg

@Patrick said in Licensing issues:

~~Tried 25.12, so far no issues. FYI.~~
Never mind, still there.

Yes, the issue with the data center is still ongoing. We are in contact with them however there is so far no updates.

EdvinT

Hi! I work in IT support in Sweco, and wanted to share a “quick fix”
If you go to C:\Windows\System32\drivers\etc

You will see a file called hosts. If you open it and paste this line at the end of it:
23.218.216.34 cacerts.digicert.com
This will solve the problem on the affected computer.

This will require admin rights. If it doesn’t work for you, open the file and make sure that saving worked properly. You can’t just hit ctrl+S in a protected file.

Patrick

@EdvinT Thank you, worked for me.

EdvinT

@Patrick glad to hear

tonigyllenberg

Hello everyone,

We are pleased to inform you that this issue has been resolved in our upcoming release, version 26.6.0, coming out next tuesday.

The root cause of the disruption was traced to a third-party data center dependency. As we have not received a resolution or clear timeline from the provider, we have taken steps on our side to eliminate this dependency entirely.

With version 26.6.0, the required certificate is now included directly in the Solibri installation package, and we will remove the need for any external connection to a third-party certificate service, which will prevent similar issues going forward.

Once you upgrade to version 26.6.0, no additional configuration or workarounds will be needed. For those of you still working with 25.12.X or 26.4.X versions, we are working to provide a patch for those as well.

Thank you for your patience while we worked to resolve this.

EdvinT

That is great. Tuesday 30th or 7th?

Matti

Tuesday 30th is the target

Regimantas

Hi have there been any news in regards of the Akamai datacenter?