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Solibri office won't start - (Java) Error during startup

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  • JSNJ Offline
    JSNJ Offline
    JSN
    wrote on last edited by
    #14

    Up and running again?

    K 1 Reply Last reply
    1
    • K Offline
      K Offline
      KarlF
      replied to JSN on last edited by
      #15

      @jsn office is up and running for me now. Have a go now.

      1 Reply Last reply
      1
      • M GroenewoudM Offline
        M GroenewoudM Offline
        M Groenewoud
        wrote on last edited by
        #16

        Looks like there is a solution, Solibri is working again at our office

        1 Reply Last reply
        0
        • HechtwieFischH Offline
          HechtwieFischH Offline
          HechtwieFisch
          wrote on last edited by
          #17

          yes works again here too! Thank you for fixing it Solibri!

          1 Reply Last reply
          0
          • RicardoR Offline
            RicardoR Offline
            Ricardo
            wrote on last edited by
            #18

            Can confirm, it works again.

            Thanks

            1 Reply Last reply
            0
            • tonigyllenbergT Offline
              tonigyllenbergT Offline
              tonigyllenberg Solibrians
              wrote on last edited by
              #19

              Hello all!

              After the downtime event this morning, we are recovering slowly back to normal, and users are able to access both SSC and Solibri. Users might however get denials until the service health has been completely recovered. Please see this post on our website for more information on the case:

              https://www.solibri.com/ssc-maintenance

              Kind regards,
              Toni on behalf of the Solibri team

              RicardoR 1 Reply Last reply
              2
              • RicardoR Offline
                RicardoR Offline
                Ricardo
                replied to tonigyllenberg on last edited by
                #20

                @tonigyllenberg @Solibrians

                We are having this issue again today, same error. We can’t use our office licences.

                I hope that you can resolve this quickly…

                4f96df18-7bfa-4c4b-b869-9a3736420d12-image.png

                1 Reply Last reply
                3
                • S Offline
                  S Offline
                  Seba
                  wrote on last edited by
                  #21

                  Same here at our office.

                  1 Reply Last reply
                  1
                  • R Offline
                    R Offline
                    Ronald van Emst
                    wrote on last edited by
                    #22

                    Same here.

                    1 Reply Last reply
                    2
                    • david.weltsD Offline
                      david.weltsD Offline
                      david.welts
                      wrote on last edited by david.welts
                      #23

                      Hello all,
                      We are currently facing an issue with Certificates which prevents Solibri from launching successfully.
                      We are aware of the situation and currently working to fix it on our side and resolve the issue ASAP.

                      We will give an update once the issue is resolved.

                      RicardoR 1 Reply Last reply
                      3
                      • B Offline
                        B Offline
                        BIM1337
                        wrote on last edited by
                        #24

                        Same error here
                        73a10e76-a20c-4011-9a23-50ecb4c4e6df-image.png

                        1 Reply Last reply
                        0
                        • RicardoR Offline
                          RicardoR Offline
                          Ricardo
                          replied to david.welts on last edited by
                          #25

                          @david-polanski

                          Any updates David? It has been 4 hours now…

                          1 Reply Last reply
                          0
                          • B Offline
                            B Offline
                            BIM1337
                            wrote on last edited by
                            #26

                            Still not working for us.

                            1 Reply Last reply
                            0
                            • david.weltsD Offline
                              david.weltsD Offline
                              david.welts
                              wrote on last edited by
                              #27

                              We found a solution and it is being deployed. Will post an update once it is done and tested. Apologies and thank you for the patience .

                              RicardoR 1 Reply Last reply
                              0
                              • RicardoR Offline
                                RicardoR Offline
                                Ricardo
                                replied to david.welts on last edited by
                                #28

                                @david-polanski said in Solibri office won't start - (Java) Error during startup:

                                We found a solution and it is being deployed. Will post an update once it is done and tested. Apologies and thank you for the patience .

                                It seems to work again. Thanks!

                                1 Reply Last reply
                                0

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