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Solibri office won't start - (Java) Error during startup

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  • K Offline
    K Offline
    KarlF
    replied to JSN on last edited by
    #15

    @jsn office is up and running for me now. Have a go now.

    1 Reply Last reply
    1
    • M GroenewoudM Offline
      M GroenewoudM Offline
      M Groenewoud
      wrote on last edited by
      #16

      Looks like there is a solution, Solibri is working again at our office

      1 Reply Last reply
      0
      • HechtwieFischH Offline
        HechtwieFischH Offline
        HechtwieFisch
        wrote on last edited by
        #17

        yes works again here too! Thank you for fixing it Solibri!

        1 Reply Last reply
        0
        • RicardoR Offline
          RicardoR Offline
          Ricardo
          wrote on last edited by
          #18

          Can confirm, it works again.

          Thanks

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          0
          • tonigyllenbergT Offline
            tonigyllenbergT Offline
            tonigyllenberg Solibrians
            wrote on last edited by
            #19

            Hello all!

            After the downtime event this morning, we are recovering slowly back to normal, and users are able to access both SSC and Solibri. Users might however get denials until the service health has been completely recovered. Please see this post on our website for more information on the case:

            https://www.solibri.com/ssc-maintenance

            Kind regards,
            Toni on behalf of the Solibri team

            RicardoR 1 Reply Last reply
            2
            • RicardoR Offline
              RicardoR Offline
              Ricardo
              replied to tonigyllenberg on last edited by
              #20

              @tonigyllenberg @Solibrians

              We are having this issue again today, same error. We can’t use our office licences.

              I hope that you can resolve this quickly…

              4f96df18-7bfa-4c4b-b869-9a3736420d12-image.png

              1 Reply Last reply
              3
              • S Offline
                S Offline
                Seba
                wrote on last edited by
                #21

                Same here at our office.

                1 Reply Last reply
                1
                • R Offline
                  R Offline
                  Ronald van Emst
                  wrote on last edited by
                  #22

                  Same here.

                  1 Reply Last reply
                  2
                  • david.weltsD Offline
                    david.weltsD Offline
                    david.welts
                    wrote on last edited by david.welts
                    #23

                    Hello all,
                    We are currently facing an issue with Certificates which prevents Solibri from launching successfully.
                    We are aware of the situation and currently working to fix it on our side and resolve the issue ASAP.

                    We will give an update once the issue is resolved.

                    RicardoR 1 Reply Last reply
                    3
                    • B Offline
                      B Offline
                      BIM1337
                      wrote on last edited by
                      #24

                      Same error here
                      73a10e76-a20c-4011-9a23-50ecb4c4e6df-image.png

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                      0
                      • RicardoR Offline
                        RicardoR Offline
                        Ricardo
                        replied to david.welts on last edited by
                        #25

                        @david-polanski

                        Any updates David? It has been 4 hours now…

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                        0
                        • B Offline
                          B Offline
                          BIM1337
                          wrote on last edited by
                          #26

                          Still not working for us.

                          1 Reply Last reply
                          0
                          • david.weltsD Offline
                            david.weltsD Offline
                            david.welts
                            wrote on last edited by
                            #27

                            We found a solution and it is being deployed. Will post an update once it is done and tested. Apologies and thank you for the patience .

                            RicardoR 1 Reply Last reply
                            0
                            • RicardoR Offline
                              RicardoR Offline
                              Ricardo
                              replied to david.welts on last edited by
                              #28

                              @david-polanski said in Solibri office won't start - (Java) Error during startup:

                              We found a solution and it is being deployed. Will post an update once it is done and tested. Apologies and thank you for the patience .

                              It seems to work again. Thanks!

                              1 Reply Last reply
                              0

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