Licensing issues

LeifHagen

@tonigyllenberg you can contact me: [email protected] or +4797561599

LeifHagen

@Matti

LeifHagen

@Matti First one gives me something like this: MIIHBjCCBO6gAwIBAgIQD8dHLMPmUhKWlpzoDn25RDANBgkqhkiG9w0BAQsFADA1MQswC

tonigyllenberg

Hello all,

As an update on this, investigations on the matter until now have shown that:

For some users the connection to cacerts.digicert.com is blocked.
Allowing outbound HTTP/80 to cacerts.digicert.com should fix the problem.
Connection can be tested by Windows PowerShell command:
Test-NetConnection cacerts.digicert.com -Port 80

We still do not have information on why the connection is all of a sudden blocked for many Norwegian customers. We are continuing to investigate with our certificate provider and will keep you informed as soon as we have more information to share. We apologize for the inconvenience.

fmohus

Windows PowerShell command: Test-NetConnection cacerts.digicert.com -Port 80 returned TcpTestSucceeded : True. …But the problem remains unfortunately…

Matti

@fmohus
Because the Test-NetConnection succeeded,

Try delete .solibri folder in your home directory and start Solibri again
Try adding this line to “C:\Program Files\Solibri\SOLIBRI-26.4.1\Solibri.vmoptions”
-Djavax.net.ssl.trustStoreType=WINDOWS-ROOT

Patrick

@Matti Worked for me, once, then it suddenly stopped working again.

Matti

@Patrick said in Licensing issues:

@Matti Worked for me, once, then it suddenly stopped working again.

Do you have two versions of Solibri installed? Are the both versions behaving the same way (not starting)?

Patrick

@Matti Only one version. ~~Also, works again now.~~

fmohus

@Matti I tried the following:

(1) Deleted the folder c:/brukere/fm/.solibri (“brukere”=users in Norwegian Windows version)
(2) Tried to start Solibri - Browser says “You’re logged in” but Solibri still has the same problem
(3) Added -Djavax.net.ssl.trustStoreType=WINDOWS-ROOT to folder C:\Program Files\Solibri\SOLIBRI\Solibri.vmoptions (REMARK: The folder name by me is just “SOLIBRI”, not “SOLIBRI-26.4.1”, does this matter??
(4) Started Solibri again - same problem
(5) Did BOTH point (1) and (3) again, and then started Solibri - still same problem.

Screenshots:

fmohus

Solibri Office works again at login this morning.

Matti

@fmohus said in Licensing issues:

Solibri Office works again at login this morning.

@fmohus, thanks for sharing. How about @Patrick @SigneLaksaa @LeifHagen ?

fmohus

@Matti Do you have a few words about what fixed it? Something to do with certificate provider in Norway?

LeifHagen

We still have the same issues

SigneLaksaa

Problem today as well…

fmohus

UPDATE: Still seems unstable, the next login failed here as well.

Matti

You can try following workaround:

Solibri installation has a certificate store file. I imported the Digicert certificate into that.

Take a backup of this file “C:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacerts”
Replace the file with the one that is inside the attached zip
Start Solibri
cacerts.zip

LeifHagen

@Matti said in Licensing issues:

You can try following workaround:

Solibri installation has a certificate store file. I imported the Digicert certificate into that.

Take a backup of this file “C:\Program Files\Solibri\SOLIBRI-26.4.1\jre\lib\security\cacerts”

Replace the file with the one that is inside the attached zip

Start Solibri
cacerts.zip

Tested now, still no license

tonigyllenberg

Hello all!

As an update on the situation: Based on the current understanding, the issue seems to be related to Akamai datacenter. This explains why the situation is limited to Norway.

For the time being, in order to regain access to Solibri, have your network or system administrator add a static A record on your corporate internal DNS server:

Hostname: cacerts.digicert.com
IP Address: 23.218.216.34

LeifHagen

Please inform us when there is a permanent fix for this issue as we wish to roll back the static IP when possible