@Hamzalaalaoui
This may also depend on which level you create the issue.
You made it on the 2nd layer. Below that is another layer. It may be that some of the issues have been resolved, but not. Because otherwise Solibri would indicate OK.
fa8f4093-347e-4e66-ab42-1c87d755536e-image.png
The picture in Solibri tries to show the old problem, but those components are no longer there.
In the issue, click on the tbbbald components and select the components there and press =.
2271050d-86ce-400e-976f-38c634af3d29-image.png
Then the components that remain in the clash will become visible. If you then press the communication tab and add a new image, you can send it again.
2a579376-f513-40b7-9845-244f92543dde-image.png
Or you close this issue at this level and create a new one at a lower level, the 3rd level.
It can sometimes also happen that the new ifc consists of new GUIDs, because they have the wrong settings in the export. Then solibri can no longer find the right components