@Jack-Allason Is this version specific? So you can open it with an older Solibri but not with the latest?
If you create the ITO from scratch in the new version and save it, can you open it in the new version? How about the old version?
Can you reproduce this and send us the logs?
Open Solibri
Reproduce the issue
Zip the log folder under the Solibri installation folder
Send the log over
If you’re concerned about your log contents, you can remove all files in the log folder before step one. Then the logs will be smaller and only contains information relevant to this issue.
If you don’t want to share the logs here, you can send them to [email protected].